Power.

Some people laugh at me (my husband & mom included) because I return stuff that I'm not happy with. To me, the power is in the consumer. If you don't voice your dissatisfaction with a company and/or their product--how will anything change? I love Huggies diapers. I have had a few "bad batches," and have called them to complain. They sent me about $60 in free diaper coupons both times! That's a lot of money--for a few minutes on the phone. I don't abuse this, I fancy myself an honest person, but boy it's empowering to feel like your'e heard--even in the coorperate world. A few weeks ago Tyler was eating some chicken nuggets, and found a blue piece of rubber in one!!! How discusting is that? He lost his appetite for the rest of them that night, and I had to convince him to eat anymore "homemade" nuggets after. He asks "But what if there's blue things in it?" Sad. I called Tyson the next day, and they send me $14 worth of coupons (original nuggest only cost $6) and a prepaid envelope to mail the rubber back to them so they can see what the heck happened. Another example: Tyler got a Leapster for Christmas last year, and for a while now the screen has not been working too well. I called LeapFrog and they told me to mail the old one to them and they would send a replacement--for free!!! I should have called sooner than I did so the new one could have been here in time for Christmas, but luckily Bailey willing shared hers with him (for the most part). I tried to call them a few days ago to confirm they received the old one, and to see it the new one had been mailed out yet. I was frustrated that first of all youhaev to go through the 20 minutes of pressing "1" for English (It's America people!) "2" for whatever, and so on. Then when I finally got a live person, she was in INDIA! What happened to good ol' American customer service?! I would gladly pay a little more for things if it meant speaking with someone who can understand me, and I can understand them. She could not tell me if they had received it or not, but that if they had, a new one would be out in 5-10 days. (Kyle is always getting in my purse looking for gum and lost my tracking #) Fine, I settled for waiting to see if the new one came. Sure enough--yesterday (just in time for our long treck up to Clearfield to get Mike's new car) it came. Yeah!!! He is so excited, as is Bailey that she no longer has to share (now she wants to play with Tyler's though) I guess the point to this blog is to encourage you to not be afraid to complain. Don't be rude, but don't lie down and accept poor quality, or just go buy a new one.

Fuzzy, but this is the piece of Rubber that Tyler found in his nugget. We decided it must be a piece of someone's glove (what else was in there?!!)